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Privacy policy

Zense GmbH, based in Zurich, Switzerland (“the Agency”, “we”, “our”), respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, process, and protect data in accordance with the Swiss Federal Act on Data Protection (revDSG) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Categories of Personal Data

We may process the following personal data:

  • Identification and contact data (name, email, phone number, address)

  • Company and role information

  • Billing and payment data

  • Project-related information provided by the Client

  • Technical data when using our website (e.g. IP address, browser type, log data, device information)

2. Purpose and Legal Basis of Processing

We process personal data for the following purposes:

  • Preparing, executing, and managing contracts and projects

  • Communicating with Clients, partners, and suppliers

  • Invoicing and accounting

  • Operating and improving our website and digital services

  • Marketing activities (e.g. newsletters, event invitations)

  • Compliance with statutory obligations

The legal bases for processing are:

  • Contract performance (Art. 6(1)(b) GDPR / Art. 31 revDSG)

  • Consent (Art. 6(1)(a) GDPR)

  • Legitimate interests (Art. 6(1)(f) GDPR), e.g. improving services or ensuring IT security

  • Legal obligations (Art. 6(1)(c) GDPR)

3. Data Sharing

We may share data with:

  • Trusted third-party service providers (e.g. hosting providers, design platforms such as Canva or Figma, or external contractors for illustrations, animations, and development work)

  • Authorities, where required by law

No personal data is sold to third parties.

4. International Data Transfers

If data is transferred to service providers located outside Switzerland or the EU/EEA, we ensure adequate protection through adequacy decisions, contractual safeguards (Standard Contractual Clauses), or comparable mechanisms.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes above or as required by law.
In particular:

  • Project and client data are kept for as long as there is a business relationship or a potential need to reopen or further develop a project. We may also retain such data beyond project completion where we have a legitimate interest (e.g. documentation, evidence, or reference purposes).

  • Accounting and contract data are retained for at least 10 years, as required by Swiss commercial and tax law.

  • Marketing data (e.g. newsletter subscriptions) are retained until you withdraw your consent or object to processing.

Once the data is no longer required for these purposes, it will be deleted or anonymized, unless legal obligations or overriding legitimate interests require longer retention.

6. Data Security

We apply appropriate technical and organizational measures to protect personal data from unauthorized access, misuse, loss, or disclosure. Our website uses SSL/TLS encryption to secure transmissions of confidential content (e.g. contact forms).

7. Cookies & Tracking

Our website uses cookies and similar technologies to improve user experience and analyze usage.

  • Cookies are small text files stored on your device.

  • You may disable cookies in your browser at any time. Please note that some features of our website may no longer be available if cookies are disabled.

Google Analytics

We use Google Analytics, a service of Google LLC (USA), to analyze website usage. IP anonymization is activated; your IP address is shortened within the EU/EEA before transmission. Only in exceptional cases is the full IP address sent to Google servers in the USA and shortened there.
Google processes this data to evaluate website usage, compile reports, and provide related services. Data may be transferred to third parties where legally required. Your IP address will not be merged with other Google data.
You can prevent the installation of cookies by adjusting your browser software or by installing a browser add-on (https://tools.google.com/dlpage/gaoptout).

Google Maps

Our website may integrate Google Maps for location and route planning. By using Google Maps, you consent to the processing of data by Google. Details are available in the Google Maps Terms of Service.

8. Rights of Data Subjects

You have the following rights under applicable data protection laws:

  • Right of access (information about your personal data)

  • Right to rectification of inaccurate or incomplete data

  • Right to erasure (“right to be forgotten”)

  • Right to restriction of processing

  • Right to object to processing based on legitimate interests

  • Right to data portability (where applicable)

  • Right to withdraw consent at any time, without affecting the lawfulness of prior processing

Requests may be addressed to:
info@zense.ch

9. Contact & Data Protection Officer

For questions or concerns regarding privacy and data protection, please contact:
Zense GmbH
Zurich, Switzerland
E-Mail: info@zense.ch
If you are located in the EU, you also have the right to lodge a complaint with the relevant supervisory authority in your Member State.

10. Updates

This Privacy Policy may be amended from time to time to reflect legal, technical, or business developments. The current version is always published on our website.